About Us

Not Just Another Background Screening Company

We can’t wait to tell you about who we are and what we do. We’re truly passionate about our clients, our mission and what we stand for. Even though we’re one of the world’s largest screening companies — we never want to be faceless and impersonal. Your business is always personal to us.

We’re your local screening company – but with global expertise

Since 1975, we’ve been serving organizations like yours with high quality employment screening and hiring solutions so that you can be confident in your people decisions. We pride ourselves on our customer service, unbeatable speed and unrivaled accuracy. With 20 offices in nine countries, our team of more than 3,500 employees proudly serves over 50,000 customers around the world, including a quarter of the Fortune 100.

We empower smarter people decisions fueled by innovation and dynamic technology

There are hundreds of background screening companies out there, so how do we make a difference for you? We start with the most advanced technology available anywhere in the industry. And we never stop improving it. We constantly refine and reinvent our technologies and processes so that we exceed your expectations where it matters most to you and your candidates:

• Speed
• Accuracy
• Compliance
• Technology and Integrations
• Service

We hate to make you wait

The faster we complete your background check, the faster you can get a candidate hired. Our pioneering CourtDirect™ technology provides instant access to criminal records located in county court jurisdictions. Where most screening companies still rely on slow, manual processes, CourtDirect uses high-speed connections into more than 2,200 jurisdictions across the U.S. This means that we can search over 75% of all criminal records in minutes – not hours or days. With access to millions of criminal records, CourtDirect delivers faster turnaround times on your screening requests and improves overall accuracy by decreasing the opportunity for human errors.

We don’t like mistakes – and neither do you

We know that speed is important but it’s even more important to us to be accurate. And while we work really hard to get it right, we aren’t perfect – there’s no such thing as 100% accuracy. (Click here to learn more about how a criminal background check is completed in the U.S.). That’s why our process includes numerous check points and quality controls that are designed to deliver reliable information so that you can make informed hiring decisions.

We’re always watching the compliance landscape – and you should too

Screening is complicated and the rules are constantly changing. Our team of compliance professionals employs a strict “monitor-update-inform” lifecycle to watch all legislative and regulatory bodies.

This means that we:

1. Monitor – We continuously monitor sources of legislation at every level of national and international government. For every state, province or locality, we apply an informational “filter” to our service and reports.
2. Update – As legislation changes, we do more than just update our reports. We regularly modify our processes and technology, including our fulfillment process and software. This commitment to legal compliance is reflected in our accreditation by the National Association of Professional Background Screeners (NAPBS). This gold standard is awarded to a small percentage of background screening companies and is the result of our adherence to 56 different quality and compliance measures.
3. Inform – We regularly pass on our learning and best practices to you. Our account managers regularly call or email clients with news and information about updates. Our expert webinars and newsletters are prized for sharing industry benchmarks and best practices.

We are committed to compliance with the many relevant laws that impact background screening, including but not limited to applicable EEO law, the Fair and Accurate Credit Transactions (FACT) Act, Fair Credit Reporting Act (FCRA), Gramm-Leach-Bliley Act, Sarbanes-Oxley Act and USA Patriot Act, as well as the latest rules changes by the Department of Transportation (DOT), Federal Trade Commission (FTC), Consumer Financial Protection Bureau (CFPB) and Federal Aviation Administration (FAA).

It’s our business to know your business

In each of our offices, we have teams of highly trained service and account professionals who are passionate about delivering the best service every day. To create a local and personal experience, we create tightly knit service teams to focus on our clients in specific industries and geographies. It’s their business to know both the nuances of your screening program as well as the common screening practices in your industry. Our service commitment includes senior account support for management and program owners, designated support for day-to-day inquiries, order support, ETAs and system troubleshooting, and dedicated IT project/program management assigned by time zone.

We streamline your process

If you’ve invested in an applicant tracking system or HRIS system, you’ve already made the commitment to improve your hiring process. We can further streamline your workflow and improve overall time to hire by integrating background screening directly into your ATS or HRIS systems.

We integrate into most of the most popular ATS and HRIS systems including:

Visit our Partnerships and Alliance page to learn more about our valued partners.